HELP CENTER

How can we help?

Everything you need to know about Phil Clip-Ins. Can't find your answer? Email hello@philyourhair.com — we reply the same day.

Will Phil damage my fine hair?

No — Phil clip-ins are engineered specifically for fine and thinning hair. Lightweight micro clips distribute pressure across four points so nothing pulls or grips one spot. With proper care, your natural hair stays healthy.

Will the clips show?

Phil's ultra-thin seamless wefts and silk-top base disappear at the parting — no ridge, no shine, no shadow line. Even from a metre away it looks like your scalp.

Are they heavy?

About 80g — roughly the weight of two Tim Tams. You'll forget you have them in.

Can people tell I'm wearing extensions?

That's the whole point of Phil — no one can. The silk-top base and invisible blend technology mean even close friends won't spot them unless you tell them.

Are they good for thin hair?

Yes — Phil is designed exactly for fine and thinning hair. Traditional clip-ins are built for thick hair and tend to show through, slip out, or cause tension. Phil is the opposite.

How long do they take to apply?

Under 60 seconds once you've practised twice. Section your hair from ear to ear, tease the roots slightly for grip, snap the clips in, and style as usual.

Will they slip out?

No. Four hand-fitted pressure clips snap securely into your natural hair and stay put through everyday movement, exercise, and styling.

Can I sleep, swim or shower in them?

We don't recommend sleeping in them — take them out before bed. Avoid swimming. You can shower with them on but air-dry only.

Can I heat-style and dye Phil?

Yes — it's 100% real human hair. Heat up to 180°C with heat protectant. For colour, use a colourist who's worked with extensions before.

How should I wash and care for them?

Wash with sulphate-free shampoo and conditioner. Air-dry or low heat. Brush gently from ends to roots. Store hanging or flat in the original case.

How long does one piece last?

9–14 months of daily wear. Worn occasionally, several years. Your first order includes a re-tipping voucher for an extra 6+ months.

What if I choose the wrong shade?

Free 30-day re-match — no return shipping, no fee. Email hello@philyourhair.com with a hair selfie and we'll blend you the right one.

Do you ship internationally?

Yes — free worldwide shipping on orders over $99 AUD. Delivery typically 5–10 business days depending on location.

What's your return policy?

30-day free returns, AUS-wide. International returns accepted on unopened orders. Email us first so we can guide you through.

STILL HAVE QUESTIONS?

We're here for you.

Mel & Nat (the founders) personally reply to every customer email — usually within the same day.

EMAIL US